Have Questions? We've Got Answers.
We’ve gathered some of the most common questions our customers ask — from orders and delivery to store visits, gifting, and more. If you don’t find what you’re looking for below, feel free to reach out — we’re always happy to help.
Orders & Purchases
How do I place an order online?
How do I place an order online?
Browse through our products, add what you like to your cart, and proceed to checkout. It’s a quick and easy process — but if you get stuck, we’re here to help.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and wallet payments. In-store, we also accept cash.
Can I modify or cancel my order once it’s placed?
Can I modify or cancel my order once it’s placed?
If your order hasn’t been processed yet, we’ll do our best to accommodate changes or cancellations. Just reach out to us as soon as possible!
Returns & Exchange
What is your return policy?
What is your return policy?
We don’t offer returns or exchanges at this time. However, if there’s an issue with your order — like receiving a damaged, defective, or incorrect item — we’ll absolutely make it right. Just reach out within 48 hours of delivery. Some categories like cosmetics or perishables may be non-returnable for hygiene/safety reasons.
What should I do if there’s a problem with my order?
What should I do if there’s a problem with my order?
Please contact us within 48 hours of receiving your order. Share your order number, a brief description of the issue, and any relevant photos. You can email us at premsonsonline@gmail.com, call +91 22 3103 6600, or message us on WhatsApp +91 98199 36600. We’ll do our best to resolve the issue quickly and smoothly.
Shipping & Tracking
Do you offer home delivery?
Do you offer home delivery?
Yes! We ship across India. Orders placed online will be delivered right to your doorstep.
How long will my order take to arrive?
How long will my order take to arrive?
Delivery times vary based on your location, but typically, orders are delivered within 3–7 working days.
Can I track my order?
Can I track my order?
Yes. Once your order ships, you’ll receive a tracking link via email or SMS so you can follow its journey.
For Suppliers & Collaborations
I’m a supplier and would love to work with your store — who can I contact?
I’m a supplier and would love to work with your store — who can I contact?
We’re always open to discovering quality products that align with our values. Please reach out via our Contact Us page with your company details and product catalog — our procurement team will get in touch if it’s a good fit.
Do you collaborate with local artisans or small businesses?
Do you collaborate with local artisans or small businesses?
Yes, we love supporting thoughtful creators and unique products. If you think your brand belongs on our shelves, don’t hesitate to say hello — we’re always looking to grow together.
Visiting Our Store
Where is your store located?
Where is your store located?
You’ll find us at Premsons House, 63 Bhulabhai Desai Road, Premji Hirji Gala Avenue, right in the heart of Breach Candy. We're easy to spot — just follow the happy customers.
What are your store timings?
What are your store timings?
We’re open Monday to Sunday from 9:30 AM to 8:30 PM.Do check with us before visiting during holidays or festivals.
Can I order online and pick it up in-store?
Can I order online and pick it up in-store?
Absolutely! Just select the option at checkout, and we’ll have it packed and ready for you.
