Frequently Asked Questions
CREATING AN ACCOUNT ONLINE
Please go to our Create An Account page to register for an online account with Premsons.
MANAGING YOUR ONLINE ACCOUNT
Select the 'Sign In' option at the top of the page and enter your email/mobile number and password. To sign out of your account, please select the 'Sign Out' option.
Please select Edit Account Information in your Account Dashboard after signing in. You can log in to your account on the Sign In page.
You can request a new password by clicking on 'Forgotten Password?' on the Sign In page.
If you can't remember the email address you registered with, or if you have problems signing in to your account, then please contact our Customer Service team.
Please follow the 'unsubscribe' link from any of our email newsletters. Alternatively, you can let us know by telephone or email.
It can take up to four weeks for your preferences to be registered on our system, so you may still receive emails from us during this period.
SHOPPING ONLINE
Please go to our Create An Account page to register for an online account with Premsons.
Shopping at premsons.com is easy: browse by brand or department, add items to your shopping bag and follow the prompts at checkout.
Most orders are shipped in a brown cardboard box (smaller items may be shipped in jiffy bags).
You can also choose to add our signature gift packaging.
PRODUCT AVAILABILITY
As our online offering only includes a select range of merchandise, certain products are not available. If you have seen a product in our store that it is not available online, please contact the store to place an order.
DELIVERY
Please see our Delivery & Returns page for a list of the delivery options we offer. Further information on delivery is available in our Terms & Conditions.
If our couriers are unable to obtain a signature they will attempt one further delivery at a later date.
Please go to the Track Your Order page to track your order. You will need to enter your order reference number, which is provided in your order confirmation email.
RETURNS
Unwanted products may be returned for a refund or exchange if they are returned unused and in their original condition. Please note that the removal of security tags will be taken as evidence of use of a product by you and the product cannot be returned in these circumstances.
Returns must be made within 14 days with proof of purchase and are subject to exclusions and restrictions.
Please refer to our Delivery & Returns policy for more details.
YOUR ORDER
We will send you an email to acknowledge that we have received your order. You can track your parcel online by clicking the link shown on your email or by signing in to your online account and selecting 'My Orders'.
Please contact our Customer Service team should you wish to cancel or amend your order and a member of the team will guide you through the process.
PAYMENT
At the moment, we accept the following payment methods online:
- Visa
- MasterCard
- American Express
- Net Banking (Over 75 Banks)
- PayPal
- PayTM
- Premsons Gift Card
When an order is placed, we request a pre-authorisation for the value of the order from your bank/card issuer to ensure that the funds are available. However, this remains simply a pre-authorisation request until the order is shipped, at which point we take payment.
GIFT CARDS
You may purchase a Premsons Gift Card online. Gift Cards that are purchased online will be sent on your registered email address. The card can be loaded with any amount from Rs 500 - Rs 10,000. If you would like to purchase any Gift Cards with a higher value, please visit our Customer Service team in-store.
At the checkout, enter your Gift Card number and pin code. Up to five Gift Cards may be used in a single order. The total balance of one Gift Card will be used before a second payment method is requested.
Please visit the Gift Card Balance page to check your balance. You will need to enter the 16-digit number located on the reverse of your card.
Our gift cards do not have an expiry date.
CONTACT US
Contact us here or alternatively you can contact us on help@premsons.com or +91 22 2363 6600
Whilst we always strive to provide the best possible goods and services to our customers, should you feel unsatisfied at any point, then please contact our customer services team in the first instance on: help@premsons.com or +91 22 2363 6600
PERSONALISATION
Charges vary from product to product and are shown on each individual Product Details page.
The number of characters (including letters, numbers and spacing) varies from product to product. Please check the individual Product Details page for the specific number of characters available
Yes. You may use any name if it fits in the specified number of characters using English/ASCII letters.
Some personalised products can be ordered without being personalised. These products will have an opt-out option on the Product Details page.
If you wish to order multiple items and personalise each one differently, personalise the products one by one and add each item to your shopping basket as usual.
Yes, all personalisation requires additional time. This can vary from product to product and will be shown on the individual Product Details page.
All personalised products cannot be returned and are non-refundable.
An order containing a personalised product cannot be cancelled so please check the spelling and use of capital letters before submitting the order.
You can choose to have the personalised product gift wrapped in the checkout. You can add a complimentary gift message or choose a gift box at an additional charge.
OTHERS
If you represent a business and you would like to supply goods to Premsons* please contact: help@premsons.com
To help our Buying department review your proposal, please include the following information so that we can understand more about your company:
- Images of your product
- Who currently stocks your range?
- Are you offering exclusivity to Premsons?
- Price range
- Where do you feel your brand sits within the market?
*Due to the volume of emails we receive, we will only be able to respond if we are interested in pursuing your proposal further.