Delivery & Return Policy
Deliveries will be carried out by third party couriers, however please note:
- For all deliveries of In-Store Purchases, any Phone Orders, and India deliveries of Online Orders, your contract for delivery is with Premsons (Premsons House, 63; Bhulabhai Desai Road, Breach Candy, Mumbai - 400026).
- Please note that we are unable to deliver certain products (such as alcohol, knives, beauty and fragrance, wood products, and perishable items). This list may be subject to change, including for reasons of local import restrictions in your chosen delivery destination. Information on delivery restrictions is also shown on individual product pages.
- Delivery charges may vary depending on your delivery location; this will be confirmed at Checkout. Delivery of hazmat products may incur an additional fee, which will be added into your delivery charge at checkout.
- We recommend that you make yourself aware of local duties and any other requirements before placing your order.
- If we are unable to obtain the relevant documentation required for your delivery, we may need to cancel your order.
- Most of our orders are sent with Delhivery, and we also partner with BlueDart, ShipRocket, GATI, India Post, DHL and FedEx. Your dispatch email will contain the carrier used and tracking details for your convenience.
Track Your Order:
When your order is dispatched, we will send you a shipping confirmation email along with a tracking link.
If you have purchased through another portal or directly with the shop floor team, the sales associate who helped place your order will update you until the order is passed over to the carrier, at which point you will receive message updates directly from the carrier that you can use to track your order.
Local Duties & Taxes:
To make shipping easy, we have included duties and taxes in the product price where possible.
Premsons offers the following rights of return:
Unwanted products may be returned for a refund or exchange if they are returned unused and in their original condition. Please note that the removal of security tags will be taken as evidence of use of a product by you and the product cannot be returned in these circumstances.
Returns must be made within 14 days with proof of purchase and are subject to exclusions and restrictions that are listed below (please note Non-Returnable Products below). If you need to return large or heavy items, please contact our Customer Service team.
Refunds will be provided against the original form of tender (except for the following items for In-Store Purchases, which will be refunded as a Gift Card: jewellery, watches, Sale items and special orders).
If the products have decreased in value due to the way you have handled them, we may deduct the amount of such loss from the amount reimbursed to you. If you are returning your product by post, please include your personal details and the best way for us to get in touch with you, otherwise we will be unable to process your refund.
Refunds and exchanges on purchases made on an event day or with other promotional discount will be calculated at the reduced price. Where a complimentary gift has been issued with a purchase, the gift must also be returned.
If you believe your products are faulty, please contact our Customer Service team.
If you purchased an item through our remote shopping services, you can contact Customer Services to arrange a return.
This policy may be changed from time to time at our discretion.
Non-Returnable Products: The following products cannot be returned (whether bought online, by phone, or in-store):
- products that are personalised, bespoke, altered, or otherwise made to your specification
- perishable goods (including food and beverages, and some hampers)
- beauty products and fragrances
- certain accessories (hosiery and pierced earrings)
- underwear, nightwear, and swimwear, unless the protective adhesive strip is still in place and in a saleable condition
- mattresses, divans (where they come as part of a set with a mattress), duvets, mattress toppers/protectors, or pillows
- pharmaceutical products
- newspapers and magazines (unless bought on subscription)
- any other products designated as non-refundable at the time of purchase
In addition to the list above, the following items cannot be returned for In-Store Purchases:
- limited-edition items
- millinery, scarves, and hair accessories
- certain homewares
Refunds and exchanges will not be permitted for In-Store Purchases on Sale purchases after the last day of the applicable Sale.
Returns Process: In-Store Purchases and In-store Phone Orders can be returned to our Breach Candy store either in person or by post (by sending the product back to Premsons House, 63; Bhulabhai Desai Road, Mumbai - 400026).
Online Orders and Online Phone Orders delivered should be returned in any of the following ways within 14 days of cancellation.
- By visiting our Customer Service team in our store; or
- By using your own courier to return the products to: Premsons House, 63; Bhulabhai Desai Road, Mumbai - 400026.
Refunds Process: Once your return has arrived at our warehouse, the item(s) will be processed by our returns team. If we receive the item(s) in line with our returns policy, we will process a refund to your original payment method within 10 days of receipt. You will receive an email to confirm once the refund has been processed. Please be aware that some items are subject to a mandatory inspection by the brand and can take a few additional days.
Refunds will be automatically issued to the original payment method used to place the order. Refunds can take up to 10 working days, depending on your payment provider.
If you paid using Cash on Delivery, our team will reach out to you to discuss your preferred online mode of refund.
Please wait the full 10 working days before contacting our Customer Service team about your refund.
Exchange Policy: While we do not offer exchanges for online orders, you can easily return unwanted items to us for a full refund.
Damaged or faulty item: If you believe that you have received a faulty or damaged item, contact our Customer Service team with your order number and images of the item so we can assist you.
Wrong item: While we take great care to pack your parcel with precision, on a rare occasion we may send the wrong item by mistake. If you have received the wrong item in your order, please contact our Customer Service team so we can resolve the issue.